CHINA · SHANGHAI GUIDE
Shanghai Health & Safety: Local Risks and Help
Good preparation in Shanghai is specific: know the return route, check the payment amount, use recognised transport and keep your address available. Avoid blanket claims that any large city is completely safe. This guide focuses on local situations and useful action; your government’s current China travel advice and your insurer remain important sources for an individual trip.
Know Which Emergency Service to Call
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| Situation | Number in China | Useful information to provide |
|---|---|---|
| Police emergency | 110 | Exact location, what happened and immediate danger. |
| Fire | 119 | Building or street address and the nature of the emergency. |
| Medical emergency | 120 | Location, symptoms and whether the person is conscious and breathing. |
| Non-emergency government service | 12345 | Your service question; this is not a replacement for an emergency call. |
Source: Shanghai public service hotlines. Save these numbers before travelling. For tourist information and consular contacts, see Useful Contacts.
Crowds, Crossings and Valuables

Keep bags closed and valuables secure in crowds, on busy shopping streets and around transport hubs. When photographing the skyline, avoid leaving equipment unattended while turning to compose a shot. Do not stand in the path of other pedestrians or step into a carriageway for a cleaner view.
Use signal-controlled crossings and look for turning vehicles, scooters and bicycles. Broad junctions may take more time than expected, particularly with luggage or limited mobility. At night, choose a clear return route and an official taxi or identifiable app trip if the metro no longer suits the journey.
Invitations, Tickets and Payment Disputes
Be cautious about unsolicited invitations to a tea ceremony, bar, exhibition or private shop from a stranger who quickly redirects a casual conversation into a paid activity. Ask for the full price and terms before ordering. Do not follow pressure to move to an unfamiliar venue or pay an unexplained bill.
Use official booking channels or a clearly identified provider. Confirm the venue, date, product and ticket delivery method. Keep receipts and screenshots if there is a dispute. For transport, use signed taxi queues or the vehicle identified in your booking; do not accept a different unmarked car simply because someone offers to help.
Heat, Rain and Severe Weather

In humid summer conditions, shorten exposed walks and take regular indoor breaks. Carry water, use shade and allow extra time for travellers who find heat difficult. Wet stone paving, bridges and steps can be slippery; use a different route when a narrow or exposed section feels unsafe.
Check official local warnings before a river cruise, ferry, coastal excursion or airport transfer. Follow closures and operator instructions during storms; do not approach barriers or floodwater for photographs. A clear morning does not establish that an evening waterfront activity will run. Best Time to Visit explains seasonal trade-offs.
Medical Preparation and Food Needs
Bring an adequate supply of essential medication in its original packaging and check the applicable import rules with the appropriate authority before travel. Keep the generic medication names and relevant medical information available. Confirm that insurance covers the activities and services you plan to use, including any pre-existing condition requirements.
For serious allergies, prepare a clear Chinese-language explanation and discuss ingredients and cross-contact directly with the restaurant. A vegetarian dish name does not establish the broth, sauce or cooking method. Seek qualified medical help when needed; this guide does not diagnose illness or certify a facility.
Documents and National Travel Advice
If a passport is lost or stolen, contact the police as appropriate and your own consulate for its current procedure. A consulate may require an appointment or an emergency document; do not travel to an old address copied from an archive. The contact guide links the current municipal consular directory.
Consult China Health & Safety for national context and use your government’s current advice for the final travel decision. Keep immigration permission, accommodation registration and local emergency help as separate issues.
Health & Safety FAQs
Which number calls an ambulance in Shanghai?
The municipal hotline directory lists 120 for a medical emergency. Give the exact location and essential information clearly.
Is 12345 an emergency number?
It is a government service hotline. Use 110, 119 or 120 for the relevant immediate emergency.
What should I do about a suspicious paid invitation?
Decline if the price, venue or terms are unclear. Avoid pressure to enter another location, retain records of any transaction and seek appropriate local help if a dispute develops.